Privacy Policy Rococo Chocolates

Secure Ordering

You can order with confidence online, because we use a secure server and secure pages for your personal details including delivery address, billing address and credit card details.

For additional reassurance, you can check that these pages are secure by looking for the small padlock icon (icon) in the bottom right of your browser. In addition, the secure pages usually start with an https:// in the address line.

Our server uses an SSL Certificate for security.

Data Protection

We keep your personal details strictly confidential at all times and we never pass them on to any third party.

We keep your details on file only so that we can contact you about Rococo and operate and improve the service we offer you.

If you wish to be taken off our postal and/or email mailing lists, please email mailorders@rococochocolates.com or phone our customer service helpline on 020 8761 8456, or write to us at Rococo Chocolates, Unit C41, Parkhall Road Trading Estate, West Norwood, London SE21 8EN.

What data we hold and why

We always comply with or exceed the requirements of the Data Protection Act 1998.

When you register, we take information such as your name, email address, delivery address and contact details. If you place an order we also ask for your credit card details. This information is needed for us to recognise you as a customer and fulfil the orders you place with us.

We keep a record of your purchases so that we can deal quickly and efficiently with any queries you may have. It also helps us make sure that information we send you is likely to be relevant.

We keep a record of your electronic and postal correspondence with us so that we can keep track of any problems or concerns you have had with our products or services.

We may record and monitor telephone calls to help with staff training and ensure high levels of service.

The Rococo website uses cookies, which are small text files sent to your computer. This is standard practice and allows you to move from one part of the website to another and add items to the shopping basket without having to log in repeatedly. They are not computer programmes, and can't read other information saved on your hard drive or spread a virus.

For your information: It is possible to set your computer to reject cookies, but this will mean that the Rococo website (in common with most other shopping websites) will not work without cookies. To find out more, visit www.aboutcookies.org.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.