Refund Policy

If you are not happy with your products for any reason, you can return them at our expense. It's as simple as that!

You are entitled, within 28 days of receipt of any goods ordered from the website, to return the goods to us (using the pre-paid returns label which we will send you) if you have simply changed your mind or in the event you do not believe they are fit for their purpose. Upon receipt of such returned goods and subject to their condition upon return, we will refund the monies you have paid for the goods and/or supply you with substitute goods at your option.

If you've placed an order by mistake or would like to cancel your order for another reason, please call 020 8761 8456 or email mailorders@rococochocolates.com within 24 hours of placing your order or on the Monday following an order made over the weekend. Our lines are open 9.00am - 5.30pm, Mon-Fri.

Please note that all refunds from our website and from our shops are conditional upon proof of purchase being established, and can only be made to the purchaser of the goods.